Terms of service

1. Agreement

These terms are a contract between you and Société Bonavie, SUARL, RNE 2001955Q, Route de Teniour km 9, Rue Afrique, 3041 Sakiet Ezzit, Sfax, Tunisia ("Alo Docteur"). By using the Alo Docteur apps or website you accept these terms and our privacy policy.

2. Not for emergencies

Alo Docteur is not an emergency service. In an emergency, call 190 (SAMU) in Tunisia or your local emergency number.

3. The service

Alo Docteur connects patients with independent licensed doctors for video consultations. Doctors are solely responsible for their medical advice, prescriptions and treatment. Alo Docteur does not practise medicine.

The app is not a medical device and does not diagnose, treat, cure or prevent any medical condition. Consult a doctor before making decisions about your health.

4. Your account

You must be 18 or over. Give accurate information and keep your sign-in details confidential. You are responsible for the use of your account. Do not misuse the service, record a consultation without consent, access other people's data or upload unlawful content.

5. Payment and refunds

The price is shown in the app before you confirm, includes all taxes and is paid online when you book. Cancellations and refunds follow our refund policy.

6. Doctors

Doctors must hold a valid licence to practise in Tunisia, be registered with the Order of Physicians and follow the rules that apply to telemedicine and to their profession. We may suspend an account that breaches these terms.

7. Liability

The service is provided as available. To the extent the law allows, our liability is limited to the amount you paid for the visit concerned. We are not responsible for the medical acts of doctors.

8. Law

These terms are governed by Tunisian law. Disputes go to the competent courts of Sfax.

9. Changes

We may update these terms. The date at the top shows the current version. Contact: support@alo-docteur.com, +216 48 108 068.