Refund and cancellation policy

1. Refunds

• You cancel before the visit starts: full refund.
• The doctor cancels, or the visit cannot take place because of a problem on our side: full refund.
• An urgent call that no doctor accepts: full refund.
• A visit that took place, or that you did not attend, is not refunded, except a translated visit whose translation failed.

Refunds are made to the payment method you used, or by bank transfer if that is not possible. You may withdraw by cancelling before the visit starts; once it has started at your request, withdrawal no longer applies.

2. Contact

Questions about a payment: support@alo-docteur.com. This policy does not limit your rights under Tunisian consumer law.